- Gen Mgtthe intangible organizational asset created by employees’ cumulative emotional experiences, which give them the ability to successfully communicate and form interpersonal relationships. Emotional capital is increasingly being seen as an important factor in company performance. Low emotional capital can result in conflict between staff, poor teamwork, and poor customer relations. By contrast, high emotional capital is evidence of emotional intelligence and an ability to think and feel in a positive way that results in good interpersonal communication and selfmotivation. Related concepts are intellectual capital and social capital.
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Emotional capital — from a marketing perspective =First coined by Coca Cola president Steven J. Heyer to refer to the ways that consumers emotional investment in media content and brands increases the brand s worth (1), other definitions have now branched off. In… … Wikipedia
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Emotional competence — refers to a person s ability in expressing or releasing their inner feelings (emotions). It implies an ease around others and determines our ability to effectively and successfully lead and express. [cite news | coauthors= Air War College | title … Wikipedia
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social capital — Gen Mgt the asset to an organization produced by the cumulative social skills of its employees. Social capital, like intellectual and emotional capital, is intangible and resides in the employees of the organization. It is a form of capital… … The ultimate business dictionary
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